Becoming the most trusted IT solutions provider in this digital transformation era.
PT Mitra Serasi Solusindo · Est. 2023 · Jakarta, Indonesia
Simplify your
digital transformation
We design, supply and support the enterprise network your organisation runs on — access points, controllers, switches and the licensing behind them — for government institutions and private enterprises across Indonesia.
- Focus
- B2B & Government Procurement
- Core
- Enterprise Wi-Fi & Switching
- Coverage
- Supply · Deploy · Maintain
- Principals
- Ruckus · HPE · Fortinet · +more
Who we are
An IT partner built for how Indonesian organisations actually buy
Mitra Serasi Solusindo was formed in 2023 by a team who saw Industry 4.0 accelerating faster than most organisations could absorb. We combine principal-level partnerships with hands-on IT expertise to deliver end-to-end solutions — from specification and tender documentation through to installation, licensing and after-sales support.
Fulfilling what our clients need to enhance their digital transformation.
Our journey
- 2023
Formed around a conviction
A team came together around a shared idea: that Industry 4.0 would advance rapidly, and that Indonesian organisations would need a partner who could keep pace.
- 2024
Principal partnerships
We assembled a roster of best-in-class principals and combined it with our own IT expertise to create genuine end-to-end solutions rather than box-shifting.
- Today
Your transformation partner
Technology keeps advancing in ways nobody fully predicts. We stay ahead of it so our clients don't have to — and so their infrastructure decisions still make sense in five years.
Our core practice
Enterprise networking, engineered to stay up
Networking is your organisation's communications backbone. It is also the area where a poor specification costs the most to unwind. This is what we do first and best — and where the majority of our project work sits.
- Access Points — indoor, outdoor and high-density deployments
- Wireless Controllers — on-premises appliance, virtual or cloud-managed
- Switches — access, aggregation and PoE for campus and branch
- Site survey & design — coverage planning before a single unit is quoted
- Security & onboarding — captive portal, certificate-based access, segmentation
Beyond Wi-Fi
Cloud-managed security and onboarding, Wi-Fi location analytics and network intelligence — not just the radio.
Existing cabling respected
Designed to run on the PoE switches and CAT5e you already have, so upgrades stay proportionate to the budget.
Optimal throughput
Dynamic channel selection finds the least congested channels automatically, so you keep the highest throughput the band can carry.
Managed how you prefer
From the cloud, from on-premises physical or virtual appliances, or controller-free for smaller sites.
What we do
Hardware, software and services under one accountable vendor
Most of our clients start with networking and expand from there. Anything below can be quoted as a standalone supply, or bundled into an integrated project with a single point of contact and one warranty conversation.
Networking & Infrastructure
Access points, wireless controllers, switches, routing, firewalls and structured cabling — specified, supplied, installed and maintained.
IT Infrastructure
On-premises and cloud server, storage and data management — consolidated workloads and simplified operations that scale with the business.
Peripherals & Endpoints
PCs, notebooks, multifunction printers, monitors and the everyday peripherals that keep a workplace running. Available on request.
Camera & Surveillance
CCTV, IP camera systems, NVR/VMS and face or body-temperature recognition for attendance and access control.
Display & Digital Signage
Signage that runs reliably 24/7 with real-time health and player controls, interactive whiteboards, projectors and meeting-room displays.
Command & Control Centre
Robust visualisation for mission-critical environments — network and security operations, integrated operations centres, emergency and crisis management rooms.
Workforce Management
Manage and monitor a distributed workforce remotely — attendance, scheduling and field productivity in one system.
Room Booking
Room-status displays at the door and calendar-integrated booking, so meeting rooms stop being a scheduling argument.
Location-Based Analytics
Understand venue demographics and customer behaviour through captive-portal onboarding — turning your Wi-Fi into a source of insight.
Transport Management
Fleet and logistics platforms focused on cost saving — plus the insight and support to keep you running at the lowest cost, not just the software.
Service & Maintenance
Installation, configuration, preventive maintenance and after-sales support — including warranty handling and principal escalation on your behalf.
Something not listed?
Our catalogue extends well past this page. If you have a specification, a budget ceiling or a tender document, send it over — we will tell you honestly whether we are the right supplier for it.
Send us your requirementLicensing
Genuine licences, renewed before they lapse
Licensing is where organisations quietly lose money — through over-provisioning, lapsed support entitlements, or discovering at audit time that coverage never matched the estate. We supply genuine licences, track renewal dates on your behalf and flag them ahead of expiry.
- Microsoft & Windows — OS, Office and server licensing, including volume agreements
- Ruckus — access point, controller and cloud subscription licensing
- Aruba — AP, controller and Central subscription licensing
- Security & support — firewall subscriptions, antivirus and vendor support contracts
- Renewals management — expiry tracking with advance notice, so nothing lapses silently
How we work
Built around procurement, not around a sales quota
Government and enterprise buying has its own rhythm — documentation, comparisons, approvals and audit trails. We work to that rhythm rather than against it.
- 01
Consult
We start with the problem and the constraints — coverage, user density, budget ceiling, existing estate — before naming a single product.
- 02
Specify
You receive a clear bill of materials with rationale, alternatives at different price points, and documentation suitable for tender submission.
- 03
Deliver
Procurement through authorised channels, staged delivery where the site requires it, installation and configuration by our own engineers.
- 04
Support
Handover with documentation, preventive maintenance, warranty handling and principal escalation for the life of the deployment.
Principals & partners
We supply the brands your IT team already trusts
Working through established principals means predictable lead times, genuine warranty coverage and a direct escalation path when something needs the manufacturer's attention.
Also supplying HP, Aruba, Microsoft and other major brands on request.
Our credentials
Trusted across government, enterprise and education
Our clients span regulators and state universities through to multinational manufacturers, insurers and retail groups — organisations where downtime is measured in consequences, not inconvenience.
Management
The people accountable for your project
Bryan Louis
Chief Executive Officer
Liliana Salim
Business Director
John Wijaya
Sales Director
Get in touch
Tell us what you need to build
Send us a specification, a floor plan, a tender document or just a rough description of the problem. We will come back with a considered response — and if we are not the right partner for it, we will say so.
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Phone / WhatsApp+62 819 9340 1111
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OfficeVantage Office, APL Tower 26th Floor Unit T3
Central Park, Jakarta 11470 -
HoursBy appointment only — please call or email ahead